Vertex Executive Health FAQs

Yes - you choose your preferred location when you enrol, and we'll confirm availability.

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Every member is assigned one physician for the full year and has a direct line to a dedicated health concierge. Vertex is delivered through HeartHealth, Apex and Prime Medical Centres, established clinics with locations across the GTA.

You can join whether or not you have a family physician.

Vertex operates from seven medical centres across the Greater Toronto Area, serving Downtown Toronto and Yorkville, Liberty Village and West Toronto, North York, East Toronto and The Beaches, East Scarborough and Markham, North Scarborough, and Mississauga. See all locations.

Vertex is built for working professionals and executives who want to stay ahead of their health, not just react to it - based in or around the Greater Toronto Area.

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Your assessment day covers your testing in one visit. You'll then meet with your physician once your results are in, and your fitness, nutrition and psychotherapy sessions are booked virtually around your schedule.

As part of your assessment, you'll meet one-on-one with a personal trainer, a nutritionist and a psychotherapist. Continuing care with any of these providers beyond your included session is arranged directly with them, at their standard rates.

You and your physician review your results together, and you begin your year of coordinated care with your health concierge - including any follow-up appointments or referrals your physician recommends.

Your assessment includes clinical testing (ECG, echocardiogram, exercise stress test, spirometry and a hormone health assessment), a comprehensive physician consultation, a Weight Management & Medical Therapy Assessment, a biological age assessment, body composition analysis, visual acuity screening, a hearing assessment referral, and one-on-one sessions with a personal trainer (Longevity Fitness Assessment), a nutritionist and a psychotherapist.

No - your dedicated health concierge is included in your annual membership fee for the full year.

Yes - you're paired with one dedicated health concierge for the full duration of your membership year.

You'll have a direct line to your health concierge by phone, email, or text.

No. Your health concierge is a non-clinical care navigator. Think of them as your first line of contact for everything healthcare-related. They handle the scheduling, coordination and follow-up, while all medical advice and decisions come from your physician.

Your health concierge coordinates your care for the year — booking appointments (in person or virtual), advocating for you at every step, keeping you updated on testing and referrals, coordinating prescription refills, and facilitating appointment booking with your assigned physician for urgent concerns.

Your health concierge facilitates appointment booking with your assigned physician for urgent concerns related to your care.

No. Your annual fee covers your comprehensive assessment and a full year with your dedicated health concierge.

Yes. If you withdraw before your first appointment, your annual fee is refunded in full.

Membership is billed as a single annual fee.

Yes. We can issue the invoice directly to your company, or provide a detailed receipt you can submit for reimbursement or to a health spending account. Contact us before enrolling to arrange an invoice to your company.

No. Membership runs for one year and does not renew automatically. We'll contact you before your year ends to confirm whether you'd like to renew.

No - your assessment and membership fee are entirely separate from OHIP.

Yes, Vertex is currently accepting new members. Click 'Get started' or reach out by phone to get started.

Yes. Contact us anytime by phone, email or the contact form. You're only charged when you complete enrolment and payment.

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Click here to contact us, or reach us by phone or email. Contact us before enrolling to arrange an invoice to your company.

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Our team reviews what you've shared, then reaches out to talk through membership, answer your questions, and - if you're ready to move forward - arrange your physician and assessment date.