Vertex Executive Health Program Membership Agreement
Version: October 19, 2026
Vertex Executive Health is operated by HeartHealth Medical Centres Inc. Please read this Agreement carefully before enrolling. If you do not understand something or have a question, please contact us at 416-841-2612 or info@vertexexec.ca before continuing to payment.
1. Purpose of the Agreement
I understand that the purpose of this Vertex Executive Health Membership Agreement (the “Agreement”), is to request and agree to be enrolled in the Vertex Executive Health Program (the “Program”). By accepting this Agreement, I agree to the terms set out in the below agreement.
2. Nature of the Program
I understand that the services provided by the Program are intended to provide a preventative and integrative approach to health maintenance and quality of life through a multidisciplinary approach to my health care and that the Program is not intended to replace the primary care provided by my general physician or family physician.
As a patient of the Program, I understand that a broad range of personalized services are made available to me, including an overall health and wellness review by a physician, a customized preventative approach addressing lifestyle practices that influence well-being, and an analysis of my personal health risks and addressing issues before they grow to negatively impact my health.
3. Program Term
I understand and agree that the Program term is one (1) year in duration (the “Program Term”), beginning on the date I accept this Agreement and pay the Annual Fee online (the “Enrolment Date”) and ending on the same date the following year.
I understand and agree that the term of this Agreement is one (1) year in duration (“Agreement Term”) and is renewable for successive one (1) year terms (“Renewal Term”). I understand that I can renew this Agreement on the same terms (including fees) by communicating in writing to the Program that I wish to renew the Agreement in the last two (2) months of the Agreement Term. The Program will not charge a fee for a Renewal Term without your written confirmation that you wish to renew this Agreement.
4. Program Services
I understand and agree that the following services (and only the following services) are included in the annual fee described in part 7 below (“Program Services”):
1. Comprehensive Assessment performed by a physician and allied health care providers, which includes:
a) Electrocardiogram (ECG)
b) Echocardiogram
c) Exercise stress test
d) Spirometry (lung function)
e) Hormone health assessment
f) Comprehensive physician consultation
g) Weight Management & Medical Therapy Assessment
h) Biological age assessment
i) Body composition analysis
j) Visual acuity screening
k) Hearing assessment referral (optional)
Additional testing and specialist referrals may be recommended and arranged at your physician's discretion, based on your individual risk factors.
2. The services of a dedicated health concierge to help coordinate all aspects of my healthcare during the Program Term, including:
a) Booking appointments, in person or virtual
b) Advocating on my behalf at every step of my care
c) Keeping me informed with regular updates on testing and referrals
d) Coordinating prescription refills
e) Coordinating care across my physicians and specialists
f) Facilitating appointment booking with my assigned physician for urgent concerns
g) Being reachable by phone, email, or text
3. Allied health sessions with a:
a) Personal trainer (Longevity Fitness Assessment)
b) Nutritionist
c) Psychotherapist
Continuing care with any of these providers beyond your included session is arranged directly
between you and the provider, at their standard rates.
5. Program Services are Uninsured Services
I understand that the Program Services are preventative in nature and are not medically necessary, as
they do not assess, investigate, diagnose or treat an illness, disease or medical condition, and are not
required to prevent permanent disability or death. The Program Services are also not included in the
current Schedule of Benefits: Physician Services under the Health Insurance Act, published by the
Ontario Ministry of Health.
6. Emergency Services
I understand that the Program does not provide emergency care. If I have a medical emergency, I agree to seek immediate medical care by attending a hospital emergency room or calling 911.
7. Annual Program Fee
I agree to pay an annual fee of $3,499 CAD (the “Annual Fee”) to the Program for the Program Services.
I understand and agree that if I wish to withdraw from the Program prior to receiving any services from the Program (i.e. before my first appointment), the Program will refund the Annual Fee to me in full.
I understand and agree that if I wish to withdraw from the Program, or if I am discharged from the Program after my first appointment but before completion of the Program Term, the Program will partially refund the Annual Fee to me on a case-by-case basis, based on the Program Services that I have received.
8. Private Insurance
I understand that although I may have coverage for some of the Program Services through my private insurance benefits, the Program does not perform direct insurance billing. The Program will provide me with a receipt which I may submit to my insurer. I agree that the Program is not responsible for knowing what is or is not covered by my insurer and will not be responsible for any claim to my insurer that is refused.
9. Professional Judgement
I understand that the Program does not provide medical services, and that all medical services are subject to the professional judgement of the healthcare provider.
10. Consent to Services
I understand that this Agreement is not a consent form for the Program Services and that the options, risks and benefits for each proposed treatment will be discussed with me by the healthcare provider performing the treatment, and that I will be provided with the opportunity to ask and receive answers to any questions that I may have before providing my verbal consent to treatment.
11. Access to Personal Health Information
I have reviewed the Program Privacy Statement and/or Privacy Policy (available at www.VertexExec.ca/privacy-policy), have had my questions answered to my satisfaction, and agree to the collection, use, disclosure, retention, and disposal of my personal health information by the Program in accordance with this statement and policy. I also understand that the Program is the custodian of my health records for the purposes of the Ontario Personal Health Information Protection Act, 2004. If I have any questions or concerns about the privacy of my personal health information, I agree to contact the Program’s Privacy Officer at info@vertexexec.ca.
12. Termination of Agreement
I understand that I may cease to be a patient of the Program at any time by providing notice in writing to Program staff.
I also understand that the Program may, in its sole discretion, choose to terminate this agreement. Examples of why this may occur include but are not limited to the following situations:
• The Program is not able to provide the services that I am seeking;
• There has been a significant breakdown in the physician-patient relationship;
• If I am behaving in a manner that is disruptive or inappropriate in a clinical environment;
• The Program is not able to contact me for an extended period of time; or
• The Program is closed.
13. Sharing with Allied Health Providers
I understand that the personal trainer, nutritionist and psychotherapist who provide my allied health sessions are independent providers. I consent to the Program sharing with them the personal health information they need to provide my sessions (for example, my fitness assessment results).
14. Contacting the Program
Vertex Executive Health | Phone: 416-841-2612
Email: info@vertexexec.ca | www.VertexExec.ca
15. Acceptance
By ticking the box to accept this Agreement at checkout and paying the Annual Fee, I confirm that I have read and understood this Agreement and that any questions that I have are addressed to my satisfaction. I further confirm that I agree to receive services from the Program in accordance with this Agreement.
I understand that I will also be asked to sign a copy of this Agreement at my first appointment. A copy of this Agreement will be emailed to me after I enrol.